Surveys3
48
28 live
Responses11%
320
complete 71.6%
Completion2.4pp
68%
starts → submits
NPS4
39
97 scored
Bias at risk6
48
score ≥ threshold
Hot salvage3
27
drop steps ranked
Starts & completes
Lumen · weekly
StartsCompletes
Jul 22 NPS program v2 launchAug 5 Pricing pulse spike drop Q7Aug 19 In-app collector + enterpriseSep 2 Straight-line cluster flaggedSep 16 Exit survey shortened −3 Qs
Library by type
48 instruments
12
NPS
14
CSAT
10
Research
7
Pulse
5
CES / Exit
Low completion
live · sort ↑
| Survey | Done | n |
|---|---|---|
| CES feedback | 41% | 22 |
| Feature exit | 44% | 46 |
| Checkout friction research | 46% | 71 |
| NPS feedback | 47% | 222 |
| Enterprise follow-up | 49% | 36 |
| Enterprise CSAT | 51% | 40 |
| Pricing research deep-dive | 52% | 94 |
Top surveys by responses
48 in library
| Survey | Type | Resp | Done | 30d |
|---|---|---|---|---|
| Quarterly product NPS | NPS | 412 | 74% | |
| Mobile check-in | CSAT | 395 | 88% | |
| Onboarding follow-up | Exit | 377 | 72% | |
| Weekly product pulse | Pulse | 310 | 91% | |
| Onboarding CSAT | CSAT | 286 | 81% | |
| NPS feedback | Pulse | 222 | 47% | |
| Mobile app NPS | NPS | 220 | 71% | |
| API scorecard | NPS | 203 | 90% |
Program health
quality + completion
78
health
4vs. prior week
Bias at risk48
Hot salvage steps27
Low completion live9
Partials in sample62
NPS 39 · 53 promoters · sample 320
NPS mix
complete NPS rows
NPS score
39
Promoters
53
Passives
29
Detractors
15
Alerts
bias, salvage, collectors
Do this next
4 scored actions · ~1.7K impact pts
BiasS
Quarantine / review “API scorecard” response rsp-16072
+439impact · score 73.2
SalvageS
Salvage drop at “Primary use case for permissions model?…” (22%)
+576impact · score 72
BiasS
Quarantine / review “Feature NPS” response rsp-16294
+322impact · score 53.6
SalvageM
Salvage drop at “Rank these packaging options…” (34%)
+405impact · score 50.6