Jobs (sample)6.1%
320
256 done
Minutes (sample)9%
55h
batch + live audio
Median WER0.6pp
10.9%
completed only · lower better
Avg latency40ms
1.0s
completed jobs
Fail rate0.3pp
12.2%
failed share
High-risk cellsboard
1
of 72 scored
Minutes vs job volume
Harbor Field Services · daily
MinutesJobs
Jul 12 listen-phone default for Support IVRJul 21 SKU glossary v3 publishedJul 30 Storm week · field radio spikeAug 2 Budget alert · accurate model
Jobs by status
320 transcripts
256
completed
14
processing
39
failed
11
queued
Slowest completed jobs
by wall latency
| Project | Model | Lat |
|---|---|---|
| Field radio | listen-accurate | 3.6s |
| Dispatch notes | listen-accurate | 3.6s |
| Sales calls | listen-accurate | 3.5s |
| Dispatch notes | listen-accurate | 3.4s |
| Field radio | listen-accurate | 3.3s |
| Training recaps | listen-accurate | 3.3s |
| Dispatch notes | listen-accurate | 3.3s |
Top projects by minutes
in sample window
| Project | Jobs | Min | Spend | WER |
|---|---|---|---|---|
| Claims intake | 66 | 669 | $7.48 | 11.6% |
| Training recaps | 53 | 631 | $5.77 | 12.4% |
| Field radio | 65 | 623 | $7.50 | 11.5% |
| Sales calls | 46 | 455 | $5.23 | 11.0% |
| Support IVR | 48 | 449 | $5.14 | 10.7% |
| Dispatch notes | 42 | 442 | $4.38 | 11.8% |
Sample budget pace
$18K / month
3%
pace
Sample spend$35.49
Median WER10.9%
Fail rate12.2%
Month budget$18K
Pace is illustrative from the demo sample (320 jobs), not live billing.
Root-caused alerts
symptom → cause → fix
Do this next
scored from WER risk · impact ÷ effort
#194
Retire listen-fast on field radio
Risk board: −8pp WER for +$0.018/min on 1.8K min
$22.00 linked spend
#286
Publish radio callsign glossary
Draft set · estimated −0.6 to −1.2pp WER on stream
$8.00 linked spend
#382
Cheap path for short claims
Cut accurate spend ~25% without compliance drop
$39.00 linked spend
#476
Fix live idle timeout on IVR
Error cluster · 12 sessions · SLA only
$6.00 linked spend